Citanox
An AI virtual agenda for managing appointments through WhatsApp.
Citanox is the intelligent assistant that manages your business agenda through WhatsApp while you focus on what you do best.
It handles conversations, checks availability, books, cancels, reschedules appointments, syncs the agenda and activates reminders to reduce interruptions, no-shows and manual workload.
Operational problem
The problem is not the agenda. It is everything around it.
In appointment-based businesses, every administrative minute competes with billable time. The problem appears when the team has to answer messages, confirm bookings, move appointments, chase clients and manage cancellations while trying to do the real work.
Slow response
If you do not answer quickly, the client may book with another business.
Constant interruptions
Calls and messages break the work rhythm and reduce productivity.
No-shows and cancellations
Empty slots and last-minute cancellations become lost revenue.
Manual management
Confirming, moving and chasing appointments does not scale and multiplies errors.
WhatsApp + agenda
An intelligence layer on top of WhatsApp and your real agenda
Citanox works on the channel your clients already use: WhatsApp. It does not force the client to download an app or change the natural way they contact your business.
Citanox answers, books, cancels and reorganizes appointments as if it were part of your team. It responds with your business tone, prices, services and policies, manages real-time availability and detects when a conversation should be transferred to a person.
How it works
How Citanox works
Citanox automates the full attention and booking flow without taking the client out of WhatsApp.
1. Connect your WhatsApp
Your clients write to the same number as always.
2. Assist and understand
It answers questions, captures intent and manages the conversation.
3. Check and confirm
It offers available slots, books, cancels or reschedules.
4. Sync the agenda
It updates the control panel and Google Calendar instantly.
5. Activate reminders
It sends reminders and reacts to inactivity, changes or potential no-shows.
6. Human transfer
If a conversation requires human judgment, Citanox detects it and transfers the case.
Citanox
What Citanox automates
Citanox coordinates three layers of work: attention, agenda and operations. This means the client conversation does not stop at a simple answer, but connects with the real logic of the business.
Attention
Natural and personalized replies, FAQs, prices and human transfer when needed.
Agenda
Booking, cancellation, rescheduling, real-time availability, automatic reminders and waiting list.
Operations
Inactivity rules, alerts, webhooks, external actions and a basic CRM with history and contacts.
Appointment-based businesses
Designed for businesses where time is the product
Citanox fits any operation that depends on appointments and fast attention. If you have clients, an agenda and use WhatsApp, Citanox can fit your business.
Citanox
What your business gains
Citanox directly impacts capacity, experience and operational order.
24/7 immediate response
Your business keeps answering even outside working hours, without leaving conversations unanswered.
Fewer empty slots
Reminders and active management help reduce no-shows, forgotten appointments and last-minute cancellations.
Less manual workload
The team stops spending time on repetitive tasks and can focus on the service.
Better client experience
A fast, simple and natural process on the channel the client already uses.
Complete operation
More than a bot: a complete operation
Citanox combines a control panel, automations and a basic CRM in one operational layer. It does not only answer messages: it helps organize the agenda, register information and activate business rules.
Panel
Daily, weekly and monthly calendar. Real-time booking status. Client and conversation history.
Automations
Inactivity rules, closures, holidays, human transfer by context and webhooks to trigger external actions.
Basic CRM
Name, phone, appointment history, centralized conversations and Google Contacts synchronization.
Difference
Why Citanox is different
The difference is not just answering messages. The difference is managing the agenda with real operational logic.
Citanox
Available 24/7, understands appointment context, operates on WhatsApp, adapts to the business, syncs Google Calendar and activates automatic reminders.
Generic chatbot
It can answer, but usually has limited logic, low adaptation and does not manage the real agenda with full context.
Human receptionist
Can understand context and adapt, but is not available 24/7 and usually requires manual management.
Technology
Technology and integrations
Citanox is designed with a modern, interoperable architecture prepared to grow with the business.
Integrations and stack
Proposed stack
GPT-4o · Evolution API · PostgreSQL/Supabase · Next.js · Node.js
Current status
Current status
Citanox is in advanced development and validation with real businesses. It is designed to operate on real bookings, not on prefabricated responses.
DIRUA Innovation Lab
A project from DIRUA Innovation Lab
Citanox is part of DIRUA Innovation Lab because it represents a key DIRUA GLOBAL line: artificial intelligence applied to real business operations.
This project demonstrates how AI can move from being a generic tool to becoming an operational layer capable of managing conversations, agenda, business rules, reminders and integrations.
Citanox
Automate your WhatsApp agenda with Citanox
If your business depends on bookings, appointments and fast attention, Citanox can help reduce manual workload, answer better, organize the agenda and professionalize the client experience.